Online Store FAQ

Pelican.com offers free ground shipping on all orders $99.95.

Pelican offers several shipping methods for your convenience. Estimated shipping times are provided below. Please keep in mind; these time frames include our processing period, which can take up to 72 business hours.
RegionDelivery TermsRegionDelivery Terms
Victoria Metro - 3 days
Regional - 3-5 days		Northern Territory 9-10 days
New South WalesMetro - 3-4 days
Regional - 4-5 days		Western Australia 6-9 days
Queensland5-6 days Far North Queensland 7-8 days
South Australia2-5 days Tasmania 5-8 days

For Warranty information please go here.

We plan to expand our online product catalogue. We recommend signing up for our Newsletter, so we can notify you as soon as new products are added online.

Registered customers can check domestic order status by logging in to their account. We also have a customer service team that can help - 8am – 5pm AEST on business days by calling (03) 9765 1500 or email info.australia@pelican.com

Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify after the order has been processed.

Pelican.com/au only offer shipping within Australia.

If you've checked your spam and trash folders and still cannot locate your confirmation or shipping emails, please contact our Customer Service team.

We do not currently offer Gift Cards.

Yes. Pelican.com will send you a shipping confirmation email when your order ships.

Pelican accepts returns for any reason within 30 days of purchase only if the item was purchased directly from Pelican.com. Please read our Return Policy for further information and fill out the returns form to initiate the process.

Yes! Use this locator to find your nearest authorised Pelican dealer.

If you receive a defective/damaged product and would like to request a replacement or credit, you must contact our customer service department within 30 days of receipt of the product and provide visual proof of the damage/defect. Please read our Return Policy for further information and fill out the returns form to initiate the process.

Sure - our customer service team can help you between 8am – 5pm AEST on business days by calling (03) 9765 1500.

We’re sorry you’re experiencing unexpected delays in your order. Here is a list of possible reasons as to why your order is not processing:
  • The billing address that is on the order does not match the billing address where the card statement is mailed to
  • Unavailable funds
  • The SSC number was missing or incorrect
  • For most credit cards, enter the three-digit number that follows your account number on the back of your card.
  • Incorrect credit card number or expiration date

Our warranty department can be contacted through Warranty.Australia@pelican.com or by calling the customer service team between 8am – 5pm AEST on (03) 9765 1500.

Yes. Once the order has been shipped, you will receive an email with your tracking information.

We do not offer price matching on orders placed through the Pelican.com website.

Shop Pelican.com/au worry-free or use this locator to find your nearest authorised Pelican dealer.

We accept Visa and MasterCard. Debit cards with a Visa or MasterCard logo are also accepted. Pelican.com also offers PayPal as payment.

Verify that you entered the promotion code number exactly as shown, without spaces. Additionally, verify the date you are using the promotion code falls into the applicable date range. Once these are confirmed, if the problem persists, please contact our Customer Service at (03) 9765 1500.

We do not currently offer gift cards. Orders can be shipped to an address other than the billing address. During the order process, you will be asked first for a shipping address, then during the payment process your default choice will be ”My billing and shipping address are the same". Please uncheck the box to edit your billing address.

Once received, please allow up to 7-10 days for your return to be processed and 7 - 10 business days for the refund to reflect on your account. It may take longer for the change to reflect in your monthly printed statement, up to two billing cycles.